Support
How can we help?
Most answers are already in the documentation and the FAQ. If yours isn’t, write to us and we’ll reply within one working day.
Troubleshooting
Every message the app shows, what it means and what to do.
FAQ
Short answers, with quick search.
Documentation
Getting started, licensing, deployment, network and security.
Questions many people ask
- Our PCs have no internet access at all.
- We reinstalled Windows and now it says all seats are in use.
- How do I move the licence to a new PC?
- Why doesn’t OCR read Arabic?
- How do I install silently on every PC?
- Are our documents uploaded anywhere?
Contact the support team
We reply within one working day. Annual licences include priority support.
To get a quick answer, include:
- Your licence serial (starts with K-)
- The version, from Help ▸ About
- The PC type (x64 or ARM64) and Windows version
- The exact message, or a screenshot
Don’t send the whole licence key or confidential documents — the serial is enough.
Need more seats or a renewal?
Send a request and we’ll reply with a quote.